1. Soft_Hotel operates round the clock.
2.Soft_Hotel is intended for temporary stay. The temporary accommodation in the Hotel shall not exceed 3 months period. The management of the Hotel should approve the accommodation for a longer period.
3. Check-in time is 2 p.m. local time.
Checkout time is 12 noon local time.
Earlier check-in is provided only in case of the rooms’ availability.
• Guaranteed settlement from 00:00 to 14:00 of the current day is paid 50% of the daily rate.
•In case the Guest stays in the Hotel for less than 24 hours, the full daily room rate is charged.
• In case the Guest checks out later, the payment is charged on the following basis:
not more than six hours after the checkout time – payment on an hour basis (according to the pricelist).
6 to 12 hours after the checkout time – payment - 50 % of daily room rate.
12 to 24 hours after the checkout time – payment – full daily room rate.
4. The accommodation in the Hotel is on the prepayment basis only.
5. The payment for accommodation and extra services could be carried out by means of the money transfer to the Hotel’s account at least on the day before the arrival date or by direct payment in cash or via credit card while checking in. The following credit cards are accepted:MasterCard, Visa, Maestro, МИР, JCB, Union Pay.
6. In terms of registration the documents proving the identity of the citizen are the following: a passport of the citizen of the Russian Federation or military service card, a birth certificate for persons under 14 years old, a foreign passport for citizens constantly residing abroad.
7. The total guests’ number in the room should be according to the type of the room. Extra beds are not provided.
8. The accommodation for children under 14 (without extra bed) is free. In case of accommodation of 2 or more children together with their parents, the payment is charged in accordance with the hotel price-list.
9. For security purposes, guests are to show guests’ card at the entrance. The accommodation of guests’ visitors in a room from 11.00 p.m. untill 8.00 a.m. is charged in accordance with the present hotel price-list.
10. The guests staying at the Hotel undertake to:
• follow the rules of fire safety, eliminate the possibility of fire;
• follow the Accommodation Rules;
• not disturb other guests, observe silence and public order, maintain cleanness in the room and at the hotel;
• while checking out to pay for the provided services in full, to inform the front desk manager of their departure;
• pay for the damage to the Hotel property according to the stated price-list;
11. The Guests are prohibited:
• To leave the visitors in the room during the Guest’s absence and give them the key-card;
• To keep animals in the room (birds, reptiles);
• To smoke in the room;
• To keep bulky things in the room, inflammable materials, arms, toxic stuff and radioactive materials;
• To use electric heaters in the room;
12. The hotel is not responsible for loss of money, other currency assets, and valuables not kept in the room safe or in the safe-deposit boxes at the Reception.
13. The following services are provided for Guests free of charge:
• emergency call;
• first-aid kit;
• mail delivery to the room;
• wake-up calls on request;
• hot water, sewing set, tableware and cutlery items;
• call for a taxi on request;
14. The extra services are charged in accordance with the approved price-list.
The following Rules have been developed in accordance with “The Regulation of Hotel Services Provision in the Russian Federation”, approved by the Government of the Russian Federation, dated October 9, 2015 No 1085.